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Digital Platform for Public Participation

Application for communication between residents and municipality

Digital Platform for Public Participation


Is a web application that serves for interactive and transparent communication between municipal residents and municipal officials. Through this platform residents have the opportunity to make proposals, recording ideas, discussion or requests for the neighborhood or commune where they live. Also, municipal directorates register their plans and projects. Residents have the possibility of voting or commenting on the proposals of other residents as well as on the plans and projects of the municipality. The application was initially implemented for the municipalities of Prishtina and Gjakova and it is accessible online from the link


Some of the features, functions and modules of Digital Platform web application are

  • Easy opportunity for residents to:
    • Easy access to the platform through their social accounts or by creating a new account through a private email account,
    • Adding a new recording as an idea, discussion or request with the description, pictures, videos or relevant documents,
    • Searching and browsing previous entries by residents and municipality,
    • Voting and commenting on entries by residents and municipality;
  • Depending on the selected category, all resident registrations are directed to the respective municipal directorates by notifying municipal officials of new registrations;
  • Easy opportunity for directorate officials to:
    • Review resident’s entries,
    • Answering and commenting on resident’s entries,
    • Adding new entry as project proposal for discussion or project that will be implemented by municipality or respective directorate with description, pictures, videos or relevant documents;
  • Display of all entries is made in maps depending on selected address, so it seen from the map which neighborhoods are most active or where more municipalities are working;
  • Pre-registered are all local communes of municipality with their respective roads;
  • Auxiliary modules for:
    • Archiving of entries,
    • Entries waiting for review,
    • Invalid or removed entries,
    • Street search respectively local communes,
    • Help for platform use;
  • Administrative modules for adding directorates, local communes, streets, types of categories for entries, municipality officials, etc.;
  • Application generates different reports and statistics for municipality;
  • Application is compatible and responsive with different mobile devices;
  • Application can be used in three languages: Albanian, English and Serbian.

Benefits from Digital Platform

  • Allows residents to share ideas for their neighborhoods (local communities), discuss and vote on plans for improving their city or country;
  • It enables municipality officials to join in discussions, to present the official opinion or regulation, and to start productive cooperation with the citizens of the municipality;
  • It is permissible for municipal institutions to review citizens' submissions, to provide answers to best ideas, and to engage residents in drafting regulations and in the execution process;
  • Increase citizen participation to work with municipal institutions;
  • Improves the transparency of local government by increasing the communication of residents with local government in municipalities.

The project is funded by the OSCE in Kosovo. 


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